Computer Support and Networking in Kent and the South East - Computer Rescue Ltd - Computer Services - Tel 01795 430 030 - Computer PC Support, IT Help, Sittingbourne Kent. Small Business Server 2003

NETSHIELD - FIXED FEE IT SUPPORT

This program is ideal for business owners who:

Need to have their computer network, e-mail, database, and Internet access up and running 24/7/365 without problems.
Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
Want to maximize the speed, availability, and performance of their network.
Hate dealing with--or thinking about--computer problems and other complexities of operating a computer network.
Don’t have the time or staff to deal with computer network maintenance.

Initial Site Survey (68-Point Network Audit):

A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including.

Network security
Data back-ups
Virus protection
Spam filtering
Hardware integrity (check for pending failures)
System performance and trends
Overall network design and layout

Network Monitoring:

This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

Server traffic and load
Hardware integrity and reliability
Storage space and availability
Back up success and failures
Anti-virus protection
Uninterruptible Power Supply (UPS) monitoring

Quarterly On-Site Consultation:

Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

Monthly Network Tune Up:

Every month a technician will conduct a thorough audit and tune up of your network to:

Review and update available security patches
Check status of Anti-Virus Clients
Test peripherals, such as UPS(s)
Perform a full data restore to ensure back-ups are functioning properly
Review hard drive space, memory, CPU utilization
Review network documentation and make changes as necessary
Review routers, firewalls, switches for failure or problems
Optimise server for maximum performance and reliability
Review and install operating system updates
Test backup and restore data
In-depth review of server logs for errors and potential problems
Add and remove users

Unlimited Spam Filtering (Exchange)

Thanks to a filtering service we offer through exchange, we can stop approx 97% of all spam uses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software.

You also get

FREE Unlimited Help Desk Support:

You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.

A Preferred Client Discount of 25% on Non-Covered Technical Support:

This includes network upgrades, special projects, or any other type of service we offer outside of this plan.

FREE Year-End Technology Review to help you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company’s growth.

Guaranteed Response to Technical Problems

Virus Definition and Security Patch Updates

Virus REMOVAL and Cleaning

Creation of Acceptable Use Policy

Monthly Executive Summary Report and Daily System Status E-mail Update

Unlimited Software Upgrades (labour only)

Spyware Monitoring and Removal

Adding and Removing Users

Vendor Liaison Services

Plus, you will be covered under our 100% No-Hassle Guarantee:
We are so confident in our NETSHIELD program that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make:

We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you. You would simply only need purchase any parts that are required.

And all for one single monthly fixed fee!

The Benefits Are Obvious

You’ll avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.
You’ll experience faster performance, fewer glitches, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
You’ll feel as though you have an in-house IT department--without the costs. As a network maintenance customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
You’ll receive substantial discounts on IT services that you are already buying.
Most IT firms will nickel and dime you over every little thing they do. Under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
You’ll eliminate trip fees and receive faster response to your problems. Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office the same day.
You’ll be able to budget for network support just like rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can.

You’ll sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.

You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
You’ll stop annoying spam, pop-ups, and spyware from taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
You’ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

100% No Quibble Guarantee
It is very unusal these days to have anything guaranteed in life epecially in today's throw away society. At Computer Rescue It's different!

We FULLY appreicate that you have a choice when it comes to selecting an IT Support company and we want to thank you for choosing us.

All work that we do is 100% FULLY GUARANTEED, simply put - if you are not satisfied with the work that has been completed, simply tell the Engineer at the time and you will not be charged. No if;s, No But's and ABSOLUTELY NO quibble!
And thats a Guarantee!

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Zero SPAM Tolerence

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We specialise in Total IT Support, Installation and Repair for small - medium sized business in Kent.
Our typical customer has between 5 and 50 computers with single or multiple servers, is a professional services business and relies heavily on email and the internet for communication. Our clients use us as their OWN IT DEPT as it saves them the overhead of having full time IT staff.

Find out how our NETSHIELD Peace of Mind Computer Support Plans can help your business.