1. We GUARANTEE a 60 minute response time to network emergencies. When your computer network goes down in the middle of a busy day, you need it fixed immediately so your employees aren’t sitting around taking a £5,000 coffee break. We also offer remote monitoring 24/7 to prevent problems before they interfere with your business.

2. We are big enough to handle any job, and small enough to give you the individual attention you deserve. Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message, you can count on us to help. You will have a dedicated senior technician, a team of back-up support technicians, and an account representative to ensure you get the highest level of support, the best solutions and the maximum level of service possible.

3. No “Geeks” Policy. We will not try to keep you in the dark or dazzle you with acronyms. We’ll answer every question you have in plain English and make sure you understand what options you have available so you can make decisions based on your priorities and budget – not just because we say so.

4. Our technicians are seasoned, qualified, professionals with years of real world experience. Our technicians maintain vendor certifications, especially with Microsoft. We require ALL of our staff to complete ongoing training to ensure we are up-to-date on the latest technologies and solutions. You won’t find a better qualified team of professionals anywhere.

5. We GUARANTEE to provide you with the most cost-effective solution to your problem. As a business owner myself, I understand the importance of keeping overhead costs to a minimum. That’s why I require that all of our technicians are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary. If you don’t need it, we won’t spec it.

6. We GUARANTEE to solve your computer problem right the first time or it’s FREE. We take extra steps to make sure we thoroughly understand the problem, and create a well thought out approach to solving it. This enables us to avoid mistakes or overlook issues that delay the completion of your project and cost extra in billable hours. We maintain a 99% “fix it right the first time” track record; and if we can’t solve the problem to your satisfaction, our visit is free [see #10].

7. We give flat rate project pricing. Unlike other computer support companies that give you an estimate with an hourly rate for “unexpected circumstances”, we’ll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. This gives you peace of mind knowing you won’t end up with a bill 2 or 3 times more than you anticipated, or getting hit with hidden charges or extra hours.

8. We schedule system upgrades and fixes after normal business hours to save you thousands of pounds in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we can schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.

9. We listen first, and offer solutions second. No one knows your network better than you. When you have a problem, the last thing you need is someone to come in and waste time performing the same system checks you’ve already done. We’ll work with you in solving your problems and keep you involved with what we are doing.

10. We are the only technical support company that offers a 100% no risk guarantee.

 Call us today for a no obligation consultation – 01795 430 030 or email us: This e-mail address is being protected from spambots. You need JavaScript enabled to view it